Membership & Digital Services Coordinator

Supervised Visitation Network (SVN)

Position Type: Part-Time, 25–30 hours per week
Location: Remote
Compensation: $22–$27 per hour, based on experience and qualifications
Schedule: Primarily during standard business hours (Eastern Time), with some flexibility


Position Summary

The Supervised Visitation Network (SVN) is seeking an organized, personable, and technology-savvy professional to serve as our part-time Membership & Digital Services Coordinator.

This position plays an important role in supporting SVN members, assisting with membership recruitment and retention, maintaining membership information, and helping members effectively use SVN's online resources, databases, and digital services.

The ideal candidate enjoys working with people, is comfortable learning and navigating technology, and can explain technical processes in a clear, patient, and helpful manner. This is not a programming or IT development position. Rather, we are seeking someone who understands how websites, databases, and online applications work from a user's perspective and enjoys helping others use them successfully.

The Membership & Digital Services Coordinator will work closely with SVN staff, members, and technology vendors to support daily operations, encourage membership growth, and enhance the overall member experience.

Key Responsibilities

Membership Services, Recruitment & Administration

  • Respond to membership inquiries and provide friendly, timely, and professional assistance.
  • Support membership recruitment efforts by responding to prospective member inquiries, explaining membership benefits, and assisting individuals and organizations with joining SVN.
  • Follow up with prospective members and help identify opportunities to increase membership and engagement.
  • Assist with membership retention initiatives, including renewals, outreach to lapsed members, and member engagement activities.
  • Maintain accurate membership records, including data entry, updates, and routine database maintenance.
  • Assist with membership onboarding, communications, and member engagement activities.
  • Help members locate and access membership benefits, educational resources, and other SVN services.
  • Support membership outreach campaigns and promotional initiatives in coordination with SVN staff.
  • Support routine administrative activities and maintain organized records and procedures.

Digital Services & Technology Support

  • Serve as a primary point of contact for members seeking assistance with SVN's website, membership portal, and other online services.
  • Develop a strong working knowledge of SVN's digital platforms, including member account functions, educational resources, and online tools.
  • Assist members with common technology challenges, such as account access, website navigation, and using digital services.
  • Provide basic user support for Visit Manager Pro, SVN's web-based database for supervised visitation providers.
  • Troubleshoot routine issues and coordinate more complex technical problems with SVN staff or outside technology vendors.
  • Identify recurring technology challenges and recommend practical improvements to the member experience.

Member Training & Resources

  • Provide individual and group assistance to members learning to use SVN's online platforms and digital tools.
  • Develop user-friendly instructions, FAQs, tutorials, and other support materials.
  • Conduct occasional virtual demonstrations, orientations, and technology training sessions.
  • Assist with introducing new digital services and helping members become comfortable using them.
  • Communicate relevant technology updates and improvements to members.

Technology Projects & Conference Support

  • Assist with testing new website features, database updates, and other digital enhancements.
  • Support the implementation and use of SVN's conference web application and related technology.
  • Provide technology assistance to conference participants and staff, including occasional onsite support at SVN events.
  • Coordinate with technology vendors and SVN staff to document issues, test solutions, and improve functionality.
  • Gather member feedback and contribute ideas for improving the accessibility and usability of SVN's digital services.

Qualifications

Required Qualifications

  • Strong interpersonal and customer service skills, with a genuine interest in helping others.
  • Comfortable and proficient with computers, websites, web-based applications, and common office software.
  • Demonstrated ability to learn new software and technology platforms independently.
  • Strong organizational skills and attention to detail.
  • Excellent written and verbal communication skills, including the ability to explain technology to individuals with varying levels of technical experience.
  • Good problem-solving skills and the ability to troubleshoot common technology issues.
  • Ability to communicate SVN's membership benefits effectively and build positive relationships with prospective and existing members.
  • Ability to manage multiple responsibilities, prioritize tasks, and work independently in a remote environment.
  • Reliable availability during regular business hours, with some scheduling flexibility.

Preferred Qualifications

  • Previous experience in membership services, customer support, association management, administrative support, or a related field.
  • Experience with membership recruitment, retention, outreach, or member engagement initiatives.
  • Experience working with membership databases, CRM systems, association management software, or similar platforms.
  • Experience providing user support, software demonstrations, or technology training.
  • Familiarity with Microsoft Office, Google Workspace, Zoom, and other common digital collaboration tools.
  • Experience working with nonprofit organizations, professional associations, or membership-based organizations.

A college degree is preferred but not required. Relevant experience, technical aptitude, and strong interpersonal skills will be given significant consideration.

Programming, software development, and advanced IT experience are not required.

Work Schedule & Compensation

This is a part-time, remote position requiring approximately 25–30 hours per week, with compensation ranging from $22 to $27 per hour, depending on experience and qualifications.

The position requires general availability during standard business hours (Eastern Time) to assist members and collaborate with SVN staff. Some flexibility in scheduling is available.

Occasional travel may be required to support SVN's Annual Conference or other organizational events.

About the Supervised Visitation Network

Founded in 1991, the Supervised Visitation Network (SVN) is an international nonprofit membership organization dedicated to supporting professionals and programs that provide supervised visitation and exchange services for children and families.

SVN promotes professional standards of practice, provides specialized training and educational opportunities, and connects professionals working in this important field.

Our small, collaborative staff supports a diverse membership of professionals and organizations throughout the United States and internationally. We value professionalism, innovation, teamwork, and a commitment to excellent member service.

How to Apply

Interested candidates should submit a résumé and a brief cover letter to joe@svnworldwide.org describing their relevant experience, comfort with technology, and interest in working with SVN.

SVN is an equal opportunity employer.