Parent Complaints About SVN Members
Understanding Our Role:
We understand that dealing with challenges related to supervised visitation providers can be frustrating and stressful. However, it is important to note that the Supervised Visitation Network (SVN) is a membership organization, not a governing or regulatory agency. This distinction means that while we can address certain concerns about our members, we do not manage or oversee their business practices or daily operations.
SVN Directory Disclaimer As stated in our directory:
"Names of independent service providers who belong to this Network are made available as a courtesy to those seeking services. Supervised Visitation Network neither regulates nor monitors service providers and therefore cannot certify that those listed here operate in compliance with SVN Standards."
Each service provider listed in our directory operates as an independent entity with its own governing board and policies. We encourage parents to carefully review a provider’s qualifications and credentials before engaging their services. Our SVN Parent Handbook, available on our website, can guide you in selecting a provider and getting the most out of their services.
What SVN Can and Cannot Do
While SVN does not regulate service providers, in rare and extreme circumstances, we may take action if there is written, verifiable documentation of a serious violation of the SVN Standards. Please note:
- Without verifiable, documented evidence, we cannot proceed with any action.
- SVN is a small organization and does not have the resources to conduct investigations or fact-finding missions.
- Our primary actions in response to verified violations include:
- Counseling the member to bring them into compliance.
- Suspending or terminating membership for violations such as a recent conviction for child abuse or violent crime, or a current civil protection order against the provider.
However, even if a member is removed from SVN, this action does not legally prevent them from continuing to offer supervised visitation services. It only affects their status as an SVN member.
Steps for Parents:
If you believe an SVN member has violated our standards, you can file a formal complaint in writing, including any verifiable documentation. Please note:
- We cannot address complaints related to subjective issues, such as “unfair” rules or business practices.
- Our primary focus is on ensuring compliance with SVN Standards, not managing or overseeing member operations.
The Role of Courts and Judges:
Ultimately, the court or judge who ordered the visitation is the only authority that can:
- Adjust the terms of your visits.
- Change the provider.
We recommend addressing concerns about service quality or fairness directly through your attorney or the court that ordered the visitation.
Resources for Parents:
For further guidance, consult the SVN Parent Handbook available on our website. This resource provides valuable insights into:
- Choosing a supervised visitation provider.
- Navigating challenges with providers.
- Understanding the supervised visitation process.
Contact Us:
If you wish to file a formal complaint or need assistance, please contact us and include any relevant documentation. While we will do our best to support you, please understand that our role is limited as a membership organization. For resolution of legal or procedural issues, your best course of action is through your attorney and the court.
We are here to assist within the scope of our role and wish you the best in resolving your concerns.
